The Employee Concierge will be responsible for tracking the overall satisfaction of DNA’s employees. They will use a variety of metrics, surveys, and reports to provide accurate data analysis.

Major Areas of Responsibility:

• Make a minimum of 100 calls per day to DNA employees.
• Maintain, administer, and record employee responses to satisfaction surveys.
• Contact external, field employees at time of hire, during employment, and upon resignation.
• Partner with Data Analyst to conduct trend analysis on statistics to increase employee retention.
• Track employment satisfaction on the work assignments provided by DNA.
• Maintain communication between branch offices and corporate administrative staff as it relates to external, field employee satisfaction and needs.
• Maintain and handle confidential employee information in a professional manner as necessary.
• Partner with the Chief Nursing Officer (CNO) and Human Resources Dept to resolve external, field employee complaints, concerns, and grievances
• Complete special projects as directed by the CNO

Requirements:

• Excellent communication skills, oral and written
• Experience in customer service
• General knowledge of office equipment
• Bilingual (preferred) 

Employee Concierge will report to:

• Chief Nursing Officer (CNO)

Physical Demands:

• Ability to sit for extended periods of times
• Ability to stand, walk, bend and reach

Work environment:

• Generally, work in an office environment but may occasionally be required to perform job duties outside of the typical office setting.