Essential Functions of the Job:

· Assist the Chief Operating Officer with daily operations

· Maintain frequent communication with all division managers and department heads to assist with operational duties

· Work with division managers, HR Department, and trainers to develop job-specific trainings include online modules and reference guides

· Review existing procedures for revisions, create new procedures, and work with office managers and department heads to implement procedural changes

· Meet with office managers to ensure quarterly and annual office goals are being achieved

· Work cross-functionally with division offices and administrative departments to increase office revenue, expand new territories, and execute employee and client growth initiatives

· Work with Homecare offices to increase billable hours and retention of new clients for the Homecare division

· Develop strategies for improvement of office quotas and performance metrics

· Collaborate with the Legal Committee to monitor compliance with laws and regulations and assist on ongoing legal matters

· Work with Chief Operating Officer and Chief Financial Officer to facilitate the completion of performance evaluations

· Coach, counsel, and discipline employees, including division managers, on job expectations where necessary

· Travel to satellite offices for oversight as necessary

· Work in an office environment on a full-time basis unless otherwise specified by the Executive Team

Requirements:

· General knowledge and capability to operate office equipment

· Excellent oral and written communication skills

· Meet or exceed all essential functions of the job, including but not limited to, work performance goals

Operations Manager will report to:

· COO

Physical Demands:

· Ability to remain in a stationary position for the duration of the workday

· Ability to move about the office, bend and reach

· Ability to lift up to 25 pounds occasionally

Work Environment:

Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting if specified by the Executive Team.